Case studies: completed projects by AMA Institute

Business processes’ analysis and optimization for an international debt collection company.

    • nalysis and review of existing business processes
    • analysis and review of existing reporting system
    • data review and assessment for defining new customers’ segmentation strategy
    • defining the database structure for analytical purposes and operational implementation of debt collection strategies
    • preparation of portfolio segmentation as a part of the key decision making paths in debt collection processes (development appropriate analytical models)
    • development and implementation of the necessary analytical models with regard to making decisions for transferring the debt collection case into different stage of the process (amicable, judicial, bailiff)
    • development and implementation of the necessary analytical models that indicate the optimal contact strategies – AMA – Next Best Action©
    • implementation of all analytical models into daily business operations
AMA – Next Best Action©

What are the benefits of working
with AMA Institute?

Our approach assumes controlling the processes in order to optimize them while achieving the ultimate business goals. AMA Institute provide clients with business recommendations based on an analysis of key performance indicators for all business areas in conjunction with the analysis of operational processes and detailed business data.

Quickly creating hypotheses, testing them and analyzing the results, we develop quick-wins, which give measurable financial benefits in a very short period of time.

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