AMA Institute follows the philosophy that every individual customer wants to regulate her / his debt and one’s current arrears usually are the result of a difficult personal situation. Therefore, a debt collection company should understand the needs and challenges of an each individual customer, eventually, applying an individual approach in order to find a respective solution that on one hand gives a customer an opportunity to recover from a disadvantageous financial situation, and on the other hand ensures the achievement of business goals of an organization.
A large number of difficult operational processes, together with the complex processes that are required to identify the unique individual customer’s needs, require a rigorous design and implementation of appropriate analytical models. Such approach allows identifying homogenous customer segments that are crucial for developing an appropriate approach and strategy of a debt collection company.
