Shared Service Centers (SSC) have achieved the expected business effects, such as: economies of scale, cost arbitrage, standardization of operational processes, efficient management system, etc. However, AMA Institute believes that further evolution of SSC is needed as they will ultimately become a partner, who together with their clients will co-create business value, taking active part in the key decision making processes, as well as in their monitoring within self-learning processes.
In order to carry out such transformation, the SSC must create the appropriate analytical capability and AMA Institute can help to achieve that.
